up768 FAQ – Common Questions Answered for Pakistan Players

No — each person is allowed one account only. Registering multiple accounts is a violation of the Terms and Conditions. If duplicate accounts are found, all of them will be closed. If you have forgotten your login details, use the password recovery option or contact support — do not create a new account.

A clear photo of your CNIC (Computerised National Identity Card) is the standard document for Pakistani players. You will also need a recent selfie. The documents must be clearly legible — blurry or cropped images will delay verification. A passport may also be accepted. KYC is required before withdrawals can be processed; completing it early avoids delays when you are ready to cash out.

You must be at least 18 years old to register and use up768. Age is verified during the KYC process. Any account found to belong to a person under 18 will be closed immediately and the balance forfeited.

Use the "Forgot password?" option on the Login page. A reset link or verification code will be sent to your registered mobile number or email address. If you no longer have access to either, contact support via live chat with your account details and they will help you verify your identity to regain access.

up768 supports JazzCash, Easypaisa, Raast, standard bank transfer, debit cards, credit cards and other mobile wallets. All transactions are processed in PKR — there is no currency conversion. The available methods are shown at the point of deposit in your account.

JazzCash and Easypaisa deposits are typically instant or near-instant. Raast transfers are also processed quickly. Bank transfers may take a few hours depending on the bank. If a deposit has not appeared after a reasonable wait, contact support with the transaction reference number from your mobile wallet or bank.

Go to the withdrawal section in your account dashboard. Select your preferred method — you must withdraw to the same method you used to deposit. Ensure your KYC verification is complete before requesting a withdrawal; unverified accounts cannot process withdrawals. JazzCash and Easypaisa are generally the fastest withdrawal options.

No. All payment methods on up768 must be registered in your own name. Third-party deposits are not accepted and will be flagged during the verification process. This policy is in place to protect account security and comply with anti-money-laundering procedures.

Yes — minimum and maximum transaction amounts apply per payment method and are displayed at the point of deposit in your account. These limits may vary between JazzCash, Easypaisa, Raast and bank transfer. Check the deposit section of your account for the current limits applicable to each method.

Yes. PSL is one of the most prominently featured competitions on the up768 sports section. During the PSL season, markets are available on every match — including pre-match odds, live in-play betting and ball-by-ball market options on major fixtures. Check the Sports page for the full list of available markets.

up768 covers international cricket year-round — Pakistan's Test matches, ODI series and T20 internationals are all available. Other major international competitions, domestic T20 leagues and ICC tournaments are also covered when fixtures are scheduled. Football and Esports markets are available for players looking beyond cricket.

Yes. In-play betting is available on supported cricket matches. Odds update in real time as the game progresses — ball by ball on major fixtures. Navigate to the live section within Sports to see which matches currently have in-play markets open.

Minimum stake amounts are shown on the bet slip in PKR at the time you place a bet. They vary slightly by market and match type. There is no need to bet large amounts — up768 is designed to accommodate a wide range of bet sizes, from casual small bets to larger stakes, all in PKR.

The up768 casino includes live dealer tables — Baccarat, Roulette, Blackjack and more — streamed in real time from professional studios. Slots with RTP information, crash games and instant-win titles are also available. All casino games are accessed from the same PKR account balance as your sports bets — no separate wallet or transfer is required. Visit the Casino page for the current game selection.

No. Your PKR wallet covers both sports betting and the casino. You can move between the two sections freely without any transfer step. Your balance is shared and displays in real time across both.

Yes. All casino winnings are added to your PKR wallet balance immediately. There is no conversion involved. Withdrawals from casino winnings follow the same process as sports betting withdrawals — via JazzCash, Easypaisa, Raast or bank transfer, subject to KYC verification being complete.

A welcome bonus is available to new players on their first qualifying deposit. The specific amount, minimum deposit requirement and wagering conditions are displayed clearly during registration and on the Promotions page. Read the bonus terms before opting in — wagering requirements apply before bonus-derived winnings can be withdrawn.

A wagering requirement (sometimes called a playthrough requirement) means you need to place bets totalling a certain multiple of the bonus amount before you can withdraw funds derived from that bonus. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place PKR 10,000 in qualifying bets before withdrawing. The specific multiple is stated in the bonus terms for each offer.

Yes. up768 runs regular promotions for registered players — including reload bonuses, free bets on cricket and PSL fixtures, and casino-specific offers during major tournaments. Check the Promotions page after logging in to see what is currently available on your account.

Yes. The up768 Android app is available for download from the App page. It offers faster load times than the mobile browser, push notifications for match alerts and price changes, and a layout optimised for phone screens. The app uses the same account and PKR wallet as the browser version — no separate login needed.

The app supports a wide range of Android versions. The minimum supported version and device requirements are listed on the App page. If your device is running a very old version of Android, the browser version of up768 on your phone's default browser will also provide full functionality.

The dedicated app is currently Android only. iPhone users can access up768 through the mobile browser on Safari or Chrome — the site is fully responsive and works well on iOS browsers. All features including betting, casino and PKR deposits are accessible via mobile browser on iPhone.

Log in and go to Account Settings, then open the Responsible Gaming section. You can set a daily or weekly PKR deposit limit from there. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period before the higher amount becomes active. Visit the Responsible Gaming page for full details on all available tools.

Both options are in the Responsible Gaming section of Account Settings. "Take a Break" temporarily suspends your account for a period you choose. Self-exclusion is a longer, more formal pause — your account cannot be reopened until the exclusion period expires, and promotional communications stop during this time. Your PKR balance is kept safe throughout.

The first step is to use the tools available in your account — setting a lower deposit limit, taking a break or requesting self-exclusion. These are built into the platform specifically for this situation. You can also contact the 24/7 support team who can apply restrictions to your account immediately. For a fuller guide, see the Responsible Gaming page. Always play within a budget you are comfortable with, and remember that betting is entertainment — not a way to earn money or recover losses.