up768 Privacy Policy – How We Handle Your Personal Data

1 Who We Are

This Privacy Policy applies to the up768 platform, accessible at up768.net, including the website, Android application and all related services ("Platform"). When this policy refers to "up768", "we", "us" or "our", it means the operator of the up768 Platform.

up768 is a sports betting and casino platform designed for users in Pakistan. All account activity is conducted in Pakistani Rupees (PKR) through payment methods widely used in Pakistan, including JazzCash, Easypaisa, Raast and bank transfers. The Platform operates in English for Pakistani users.

By registering an account on up768, you acknowledge that you have read this Privacy Policy and agree to the collection, use and handling of your personal data as described herein.

2 Personal Data We Collect

up768 collects personal information in two ways — information you provide directly and information collected automatically through your use of the Platform.

Information you provide directly:

• Full name, date of birth and contact details provided at registration.
• Username and password chosen for your account.
• Identity documents submitted for verification purposes — such as a national identity card or passport.
• Payment method details including JazzCash mobile number, Easypaisa account details or bank account information used for PKR deposits and withdrawals.
• Communication records from interactions with the up768 support team via live chat or email.
• Responsible gaming preferences and limit settings you configure in your account.

Information collected automatically:

• Device information including device type, operating system version and browser type.
• IP address and approximate geographic location derived from it.
• Session data including login timestamps, pages visited and features used on the Platform.
• Betting and gaming activity records — markets bet on, stakes, game types played and transaction history.
• Cookie and tracking data as described in Section 7 of this policy.

3 How We Use Your Personal Data

up768 uses the personal data collected for the following purposes:

up768 does not use your personal data to build advertising profiles or sell data to marketing companies. Communications sent by up768 relate to your account, transactions and Platform features unless you have separately opted in to promotional communications.

4 Legal Basis for Processing

up768 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to create and manage your account, accept bets, process payments and deliver the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws — including identity verification requirements and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, account security, platform improvement and ensuring the integrity of the betting and gaming environment — where these interests are not overridden by your rights.
• Consent: Where you have specifically consented to a particular use — for example, opting in to receive promotional notifications. You can withdraw consent at any time by adjusting your account notification settings.

5 Data Sharing with Third Parties

up768 does not sell your personal data to third parties. Data is shared with external parties only in the following limited circumstances:

• Payment processors: PKR payment providers including JazzCash, Easypaisa, Raast and bank partners receive the payment data necessary to process your transactions. These providers operate under their own privacy policies and are not permitted to use your data for unrelated purposes.
• Identity verification providers: Third-party KYC services may receive identity document data for the purpose of verifying your age and identity in accordance with our verification obligations.
• Game and software providers: Casino game providers may receive a session token and basic account reference necessary to deliver live casino streams and slot games. They do not receive your full personal profile.
• Security and fraud services: Anti-fraud and security service providers may receive device and behavioural data for the purpose of identifying and preventing fraudulent activity on the Platform.
• Legal and regulatory requirements: up768 may disclose personal data where required to do so by law or in response to a valid legal request from an authority with appropriate jurisdiction.

6 Payment Data and PKR Transactions

All financial activity on up768 is conducted in Pakistani Rupees. Payment method details — including your JazzCash number, Easypaisa account reference or bank account information — are used exclusively for processing your PKR deposits and withdrawals.

up768 does not store full payment credentials in plain text. Where payment data is retained for transaction record purposes, it is stored in an encrypted format with strict access controls applied. Access to payment records is limited to personnel with a specific operational need.

When you request a withdrawal, the relevant payment details are used to route your PKR funds back to your registered method. If a withdrawal destination cannot be confirmed as a payment method registered in your name, the request may be held pending further verification.

Transaction history — including deposit and withdrawal records — is retained as part of your account history for the period specified in Section 8 of this policy. This record is necessary for account management, dispute resolution and responsible gaming monitoring purposes.

7 Cookies and Tracking

up768 uses cookies and similar technologies to operate the Platform, maintain your session and understand how the Platform is used. The types of cookies used are as follows:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. The Platform cannot operate without these cookies.
• Functional cookies: Remember your preferences such as language settings, last visited section and display preferences. These improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how pages and features are used. This data is used to improve Platform performance and user experience. Individual user behaviour is not tracked for external reporting.

up768 does not use third-party advertising cookies or retargeting pixels. Cookies from social media platforms are not embedded on the Platform.

You can manage and delete cookies through your browser settings at any time. Disabling essential cookies will affect the functionality of the Platform and may prevent you from logging in or accessing your account.

8 Data Retention

up768 retains personal data for as long as is necessary for the purposes for which it was collected, taking into account any applicable legal, accounting or reporting obligations.

• Active accounts: Personal data is retained throughout the period your account is active and for a period after account closure to meet record-keeping obligations.
• Transaction records: PKR transaction history — deposits, withdrawals, bets and casino activity — is retained for a minimum of five years after account closure for financial record purposes.
• Identity verification documents: Retained for the legally required period following account closure. Exact retention periods depend on applicable requirements.
• Support communications: Records of interactions with the up768 support team are retained for a reasonable period to support dispute resolution and service improvement.
• Anonymised analytics data: Aggregated usage data stripped of personal identifiers may be retained indefinitely for Platform improvement purposes.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised in accordance with our internal data management procedures.

9 Data Security

up768 applies technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage for sensitive data including payment references and identity documents.
• Access controls limiting who within the up768 operation can access personal data, based on role and operational need.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised login.
• Monitoring and alerting systems for unusual account activity or access patterns.
• Regular security reviews of Platform infrastructure and data handling procedures.

While up768 takes data security seriously, no system can guarantee complete security against all threats. In the event of a data breach that affects your personal data, up768 will take appropriate steps in line with applicable obligations.

10 Your Data Rights

As a registered user of up768, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via live chat or email.

• Access: You can request a copy of the personal data up768 holds about you.
• Correction: You can request that inaccurate or incomplete data in your account be corrected. You can update many details directly in account settings.
• Deletion: You can request deletion of your personal data. Note that some data must be retained for the periods described in Section 8 to meet legal obligations, even after account closure.
• Data portability: You can request a structured copy of the personal data you have provided, in a commonly used format.
• Objection: You can object to processing carried out on the basis of legitimate interests where you believe your rights and interests override those interests.
• Restriction: You can request that processing of your data be restricted in certain circumstances — for example, while a correction request is being assessed.

up768 will respond to data rights requests within a reasonable timeframe. Identity verification may be required before personal data is disclosed or acted upon, to ensure requests are genuine.

11 Children and Minors

up768 is strictly for adults aged 18 and above. The Platform is not directed at, nor intended to be used by, anyone under the age of 18. up768 does not knowingly collect personal data from minors.

Age verification is conducted as part of the account registration and KYC process. Where an account is found to belong to a person under 18, it will be closed immediately, all balances will be forfeited and any associated personal data will be handled in accordance with applicable legal obligations for minor data.

If you believe a minor may have registered an account on up768, please contact the support team immediately so the account can be investigated and closed.

12 Updates to This Privacy Policy

up768 may update this Privacy Policy from time to time to reflect changes in Platform practices, data handling procedures or applicable legal requirements. The "Last Updated" date at the top of the page reflects the date of the most recent revision.

Where changes are material — for example, where a new category of data is collected or a new use of existing data is introduced — notice will be provided through the Platform before the change takes effect. Continued use of up768 after notice of a policy update constitutes your acceptance of the revised terms.

It is worth checking this page periodically to stay aware of how up768 handles your personal data.

13 Contact Us

If you have any questions about this Privacy Policy, how up768 handles your personal data, or if you wish to exercise any of the data rights described in Section 10, please get in touch with the support team:

• Live Chat: Available 24/7 directly on the Platform — the fastest way to reach the team.
• Email: [email protected] — for detailed enquiries or formal data rights requests.

For questions about account rules, bonus terms or betting policies, the FAQ section is a good starting point. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.